However, it is important that you be aware, personal data is not just created by a user’s interactions with your site. Such data, is also generated from technical processes. These include, such things contact forms, comments, cookies, analytics, and third party embeds. In most cases, these are completely normal and harmless. But, in the spirit of full transparency, we wanted to let you know, up front.
We are Universal Residential Builders & Real Estate Group Inc., of Canada – Mexico. The firm operates internationally and locally as URBREG International Group Inc. Our online home is located at https://www.urbreg.com.
Write to us at: Universal Residential Builders & Real Estate Group Inc. (URBREG International Group Inc.), Suite 260, 2323 – 32 Avenue NE, Calgary, Alberta. T2E 6Z3. CANADA. (OR) URBREG International Group Inc., Avenida Paseo de los Cocoteros #2 Nuevo Vallarta, Riviera Nayarit. Mexico. 63735. Email us at: admin (dot) general@urbreg (dot) com. (Email address is masked to prevent SPAM BOTS from getting it. Simply replace the word (dot) in both places, with a period. Then, email us as normal) Call us at: +52 322 146 8325. Or contact us online.
Furthermore, our practices are in accordance with all legislation. This includes, the Data Protection Act 1998, CalOPPA, COPPA, Fair Information Practices Principles, CAN-SPAM Act and the GDPR. Particularly noteworthy, there’s more info in this regard following.
First of all, we will not e-mail you in the future, unless you have given us your ongoing consent to do so. Furthermore, we will give you the opportunity to refuse any marketing email from us by unsubscribing. This includes anything may you have previously subscribed to.
The basic type of information we may collect about you includes:
- Your name
- Email address
- IP Address
Of particular importance, we may use technology to track the behavior patterns of visitors to our site. Equally important, this can include using a ‘cookie’, which the internet places in your browser. You can usually modify your browser in the ‘settings tab’, to prevent this from happening.
Furthermore, below is another couple reasons cookies are utilized.
Helps us understand and save the user’s preferences for future visits.
Compiles aggregate data about site traffic and interaction. Thus, allows our service providers to offer better site experiences and tools in the future. Also, we may also use trusted third party services that track this information on our behalf. An example, would be Google Analytics.
In addition, you can choose to have your computer warn you each time a cookie is being sent. Or, you can choose to turn all cookies off altogether. This is done through your browser (i.e. Internet Explorer, Google, Bing, Ask, Yahoo, etc.) settings. Each browser is a little different. Therefore, look at your browser’s ‘Help menu’ to learn the correct way to modify your cookies.
Particularly noteworthy, if you disable cookies, some user features will also be disabled. However, it won’t dramatically affect the users experience that make your site experience more efficient. However, some of our services will not function properly. In most cases, you can still make inquiries or place orders.
Cookies our web site uses, include those set by social media, and analytics. We provide the cookies, which install by default.
If, you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. Of course, these are for your convenience so that you do not have to fill in your details again when you leave a future comment. Thus, those types of cookies will last for one year.
Similarly, if you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
Furthermore, when you log in, we will also set up several cookies to save your login information and your screen display choices. Hence, login cookies last for two days, whereas, screen options cookies last for a year. Alternatively, if you select “Remember Me”, your login info will persist for two weeks. When you log out of your account, the login cookies will be removed simultaneously.
Also, if you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data. It simply indicates the post ID of the article you just edited. Thus, that type expires after 1 day.
Of particular importance, articles on this site may include embedded content (e.g. videos, images, articles, etc.). Thus embedded content from other websites behaves in the exact same way, as if the visitor has visited the other website.
When registering on our site, or ordering, you may be asked to enter your name, email address and phone number. Or perhaps, other details as appropriate, to help us assist you with your experience.
We collect information from you when you register on our site, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site. In addition, when you place an online order or make a purchase. However, in the case of the latter, we use the outside credit service provider, Stripe for all payments. Therefore, your information is not ever seen, collected or retained by us.
In addition to the foregoing, URBREG may collect information from you when you register on our website. Or, when you sign up for our newsletter, respond to a survey or marketing communication. In addition, when you surf our website, or use certain other site features, information is collected for the following purposes:
- Personalize user’s experience and to allow us to deliver the type of content and product offerings, in which you are most interested.
- Improve our website in order to better serve you.
- Allow us to extend better service in responding to your customer service requests.
- Administer a contest, promotion, survey or other site feature.
- Quickly process your requests and inquiries.
- Send periodic emails regarding other products, services or your order, as may be applicable.
When you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically, instead of holding them in a moderation queue.
Likewise, for users that register on our website (if any), we also store the personal information they provide in their user profile. In addition, all users can see, edit, or delete their own personal information at any time. However, they cannot change their username. Thus, only website administrators can see and edit that information.
First off, when you set up an account on this site, or secondly, you have left comments, you can request to receive an exported file of the personal data we hold about you. Also, it can include any data you have provided to us. Subsequently, you can also request that we erase any or all of your personal data, if you wish. Lastly, this cannot include any data we are obliged to keep by law, for administrative, legal, or security purposes.
Consequently, it is also recommended that you visit our Terms of Usage page, as well as, the ‘Additional Stuff’ section. More information is outlined there. In addition, there’s also mega-info included on our Home Page and our Blog articles, too. The Home Improvement Overview Page is also another excellent resource of who we are and what we do.
By default, we include a variety of contact forms on our website. Each, serves a particular purpose. However, ALL are strictly confidential and never shared with anyone, except our own personnel who are attending to your inquiry.
Therefore, if you use a contact form, the personal data you submit, is captured only on our own servers. For example, you make an employment inquiry. If no current position, matching your skill-set is open, we retain your application data for a period of one year. However, it is never shared with anyone outside our firm, unless you request us to do so.
Also, although we keep the submission for your benefit, we do not use the information submitted for marketing purposes.
First of all, our website is scanned on a regular basis. This is done each day at 2:00 a.m. The scan searches for and detects security holes and known vulnerabilities. It does so, in order to make your visit to our site, as safe as possible.
In addition, we utilize regular Malware scanning too, also done daily. Secondly, all your sensitive personal information is contained behind an encrypted SSL (Secure Socket Layer) secured network via the most advanced technology available. Thus, it is only accessible by a limited number of persons, who have special access rights to such systems. Moreover, they are required to keep the information totally confidential.
Besides the foregoing, we have implemented a variety of extra security measures, as well.
When a user places an order, for example, or enters, submits, accesses their information on the URBREG site, our technology maintains the safety of your personal information. As mentioned previously, all transactions are processed through the secure, trusted, payment gateway provider Stripe. Thus, your information is not processed or stored on our servers.
Like all that is not enough, we’re protected, and we also protect you with Security Software applications, including Wordfence Security. Also, we use IBM Trusteer Rapport, MalwareBytes and Eset Premium Online Security & Antivirus. Therefore, if online security is a concern for you, these are the very best available. You can also get the ‘home version’ for your own computer(s). All, have a free trial version. They are also very lightweight, yet thorough.
Also, this does include website hosting partners. In addition, it includes any other parties who assist us in operating our website, conducting our business, or servicing you. Furthermore, whenever there is a need to share your PII, those parties, under treaty and law, agree to keep this information confidential, as well.
However, we may release your information when subpoenaed. If, it is believed appropriate or necessary to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety, then your information could be released to law enforcement agencies.
Particularly noteworthy, is the fact that, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third party products or services on our website. Thus, these third party sites have separate and independent privacy policies. Therefore, we have no control over, nor do we accept any responsibility or liability for the content and activities of those linked sites. Nonetheless, we seek and go to great lengths, to protect the integrity of our site. Hence, we welcome any feedback about these sites.
- Remarketing with Google AdSense
- Demographics and Interests Reporting
We, along with third-party vendors, such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie). Also, with other third-party identifiers together to compile data regarding user interactions. Thus, ad impressions and other ad service functions as they relate to our website.
- Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page. Or you can permanently opt out by using the Google Analytics Opt Out Browser add on.
Included, must be a clear statement of exactly the information being collected. In addition, it must state those individuals or organizations with whom the information is being shared. Just like we have done here, to be in compliance with this policy. Canada, was quick to follow by implementing similar laws.
Of particular importance, the following methods are available to customers, clients and users to have their personal information changed in our database
- Emailing us
- Calling us
- Logging in to their account
- Sending us a service ticket
This firm, fully honors do not track signals. As such, we do not track, plant cookies, or deliver advertising when a Do Not Track (DNT) browser mechanism is in place.
Of particular importance, we do not allow third party behavioral tracking
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. Therefore, Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule. It spells out what operators of websites and online services must do to protect children’s privacy and safety online.
Since we do not specifically market to children under 18 years of age, because we have no need to, we hereby notify everyone of same. Thus, URBREG International Group takes only minimal action with respect to COPPA.
Hence, understanding the Fair Information Practice principles and how they should be implemented, is critical to comply with the various privacy laws that protect personal information. Rest assured, URBREG International Group is in full compliance, as governed by our Code of Ethics.
URBREG International Group will notify the users via email:
- Within 1 business day
In addition, we will notify the users via in site notification:
- Within 1 business day
Likewise, the firm also agrees with the individual redress principle. It requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law.
Thus, this principle requires not only, that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate, and/or, prosecute non-compliance by data processors.
Of particular importance, the CAN-SPAM Act is a law that sets the rules for commercial email. In addition, it establishes requirements for commercial messages. Also, it gives recipients the right to have emails stopped from being sent to them. Furthermore, the tough penalties for violations are clearly spelled out.
URBREG International Group knows how annoying repeated emailing can be, from our own in-office experiences. Thus, we have a simple ‘Unsubscribe’ process. There is a clickable link at the bottom of everything we send out. Not only that, it is responded to instantly, when someone chooses to discontinue service related to our mail-outs. Moreover, we do not send any unsolicited email to anyone, in the first place.
Most of the time, we require an email address. Such a practice is for the following reasons:
- Send information, respond to inquiries, and/or, other requests or questions you request answers on.
- Process orders and to send information and updates pertaining to orders.
- We may also send you additional information related to your product, and/or, service.
- Market to our subscriber mailing list.
- Continue to send emails related to products and trends to our subscribed clients.
- Follow-up, and/or, testimonial request after the original transaction has occurred.
- NOT use false, or misleading subjects or email addresses.
- Identify the message as an advertisement, in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third party email marketing services, if one is used, for compliance.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
Email us at: admin (dot) general@urbreg (dot) com. Particularly noteworthy, is the fact that our email address shown here (and throughout our website) is masked. We did this so the SPAM BOTS cannot grab it and send out a bombardment of Spam-mail. To use our email address, simply replace the word (dot) in both places, with a period. Then, from your email client, email us as normal.
- Follow the instructions at the bottom of each email